Dyed, stained or blackened banknotes
Describe the discoloration and the circumstances in which it appeared.
Support tailored to your needs.
Torn or mutilated banknotes
Document the condition of the banknote and retain all available fragments.
Burnt or wet banknotes
Explain the incident and avoid handling fragile fragments.
Questionable authenticity
Identify unusual details to help assess your request.
Submitting a case is a request for examination. It does not guarantee restoration, reimbursement or return to circulation. Do not send any banknotes before receiving our instructions.
Your questions
Should I send my banknotes immediately?
No. Start with a case and photographs. Wait for specific handling instructions.
Is there a fee to submit a case?
The form does not require payment. Any subsequent service must be defined and accepted before work begins.
How do I track my request?
Keep the reference and confidential key shown after submission. They provide access to tracking.
What outcome can I expect?
Your request must first be assessed. Examination options and procedures depend on the condition, provenance and currency of the banknotes.